Client Property Theft and Caregiver Theft Insurance for North Carolina Home Care Agencies

For every franchise and independent home care agency licensed in North Carolina, this is essential coverage.

Any time caregivers work inside private homes, a theft exposure comes with them. Many clients live with memory loss or cognitive decline, and that may lead to theft accusations with no basis in fact. A North Carolina agency sending caregivers into client homes without supervision may carry this exposure on every visit it schedules.

Why a Bond’s Conviction Clause Matters, and Why Mysterious Disappearance Coverage Matters More

Some states require a bond at licensing to cover caregiver theft. The trouble with a bond is its conviction clause: it pays only after the caregiver is proven guilty beyond a reasonable doubt and convicted. In home care, that bar may be almost impossible to clear. A client may not remember whether an item was given away or simply misplaced. Many people come and go from a home where care is provided, so pinning a loss on one caregiver may not be possible.

That is why we offer third-party theft coverage that includes mysterious disappearance. It is built to pay in the situations home care agencies actually face. Our years in this industry are why we understand the difference.

North Carolina does not require a surety bond for your home care license. NC Medicaid can require a performance bond of up to $100,000 from an enrolling provider in certain cases, and we place it when yours does. That bond protects the state’s Medicaid program, not your clients, so it does not replace theft coverage. When a franchisor or referral source asks a North Carolina agency for proof of theft coverage, they usually mean a theft policy, not a bond.

Goodwill Client Hours

An agency will sometimes compensate a client even without real proof a caregiver took anything, simply to keep the relationship. This coverage can help in those situations.

Third-party theft covers theft by an employee acting alone or together with others. Limits vary by policy but generally run from $25,000 to $100,000, with a deductible of $500 to $1,000.